Question 1

What is this platform for?

Accepted Answer

The platform is a public knowledge base and repository that combines published articles, FAQs, and a moderated document archive in one place.

Question 2

Do I need an account to read articles?

Accepted Answer

No. All help articles, FAQs, and repository entries are readable without an account. An account is only required to submit a deposit or receive notifications.

Question 3

Is the content available in multiple languages?

Accepted Answer

The site chrome (menus, buttons, and labels) is bilingual English/Indonesian. Admin-authored content such as articles, FAQs, and deposits is written in one source language per item.

Question 4

How do I report an error on the site?

Accepted Answer

Use the contact form on the contact page. The team responds within two business days for site issues and a few hours for urgent safety or privacy concerns.

Question 5

How do I update my email address?

Accepted Answer

Open the account settings page, edit the email field, and save. A verification link is sent to the new address; your account switches over once you confirm.

Question 6

Can I have more than one account?

Accepted Answer

We recommend using a single account per person. Multiple accounts make it harder to track your deposits and notifications.

Question 7

How do I delete my account?

Accepted Answer

Send a delete request from the account settings page. The team processes the request within 14 days and confirms once complete.

Question 8

Where do I change my notification preferences?

Accepted Answer

Open account settings and switch to the notifications tab. You can disable email digests, mute specific channels, or set quiet hours.

Question 9

Who can submit a deposit?

Accepted Answer

Any registered user in good standing can submit a deposit. Deposits are reviewed before they appear in the public list.

Question 10

How long does review take?

Accepted Answer

Most deposits are reviewed within five business days. Complex submissions with many files or extensive metadata can take longer.

Question 11

Can I edit a deposit after submitting?

Accepted Answer

You can edit drafts freely. Once submitted, edits are limited to metadata until the deposit enters review; after publication, contact the team for corrections.

Question 12

What file types are accepted?

Accepted Answer

PDF, DOCX, and plain text are accepted by default. Contact the team if you need to publish in another format such as EPUB or slides.

Question 13

What is the fastest way to reach the team?

Accepted Answer

The contact form on the contact page is monitored continuously during business hours and triaged within four hours for urgent issues.

Question 14

Can I request a feature?

Accepted Answer

Yes. Use the contact form and tag your message as a feature request. The team reviews feature requests once a month.

Question 15

How do I report a privacy or safety concern?

Accepted Answer

Use the contact form and tag the message as urgent. Privacy and safety reports are reviewed within 24 hours regardless of business hours.

Question 16

Do you offer office hours for in-depth questions?

Accepted Answer

Quarterly office hours are announced on the news page. You can also book a one-on-one session through the contact form.

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